August 29, 2017
Press Release

For Immediate Release

August 29, 2017
Contact: T.W. Arrighi
(202) 225-5611

Rep. Mimi Walters Co-Sponsors Legislation to Improve & Streamline Customer Service for Constituents

Washington, D.C. – This week, Rep. Mimi Walters (R-California) co-sponsored H.R. 3076, the Creating Advanced Streamlined Electronic Services (CASES) for Constituents Act of 2017, a bill introduced by Rep. Garret Graves (R-Louisiana).

This legislation would streamline the process allowing a Member of Congress to work with a federal agency on a constituent’s behalf.  Under current law, a constituent is required to sign a printed casework authorization form before their congressional office can provide assistance, a time consuming and antiquated process.  The CASES Act would maintain current privacy protections while allowing constituents to complete this authorization electronically.

Said Rep. Walters, “It is my goal as your representative to make the federal government work better for you.  Each year, caseworkers in my Irvine office help hundreds of constituents navigate the federal government’s complicated bureaucracy.  From veterans burdened by the disability appeals backlog, to seniors unable to get their social security benefits, to families struggling to expedite passport renewals before a trip abroad, constituents are rightfully frustrated with bureaucratic red tape by the time they contact my office for help.  Constituents should not be further inconvenienced with unnecessary paperwork that simply allows their Member of Congress to engage with federal agencies on their behalf.

“The federal government needs to catch up with modern technology, and bringing customer service into the digital age is a good step toward that goal.  Whether constituents are recovering from a natural disaster or seeking answers from the Department of Veterans Affairs (VA), they deserve a straightforward way to receive timely responses from their government.  My office is always available to help residents of California’s 45th Congressional District, and I hope a simplified casework authorization process will encourage more constituents to contact us for assistance.

“I am also pleased that this bill respects the privacy of the American people.  There should be no short cuts when it comes to protecting constituents’ personal information.  This bill updates the antiquated casework authorization process without sacrificing protections for sensitive information.” 

Walters represents California’s 45th District and serves on the House Energy and Commerce Committee.